Question: What does Pelle mean?

Answer: Leather (in Italian)

Question: Who is Pelle USA?

Answer: We are California based company that manufactures leather and paper products.

Question: Are your leather journals refillable?

Answer: Yes. All Pelle leather journals can accomodate up to (3) Pelle notebooks.

Question: What shipping carrier do you use to ship?

Answer: We only use USPS (both domestic and internationally)

Question: What are the shipping cost within the USA?

Answer: $5.95 for domestic shipping within the USA (All orders over $50.00, shipping is FREE within the USA only.)

Question: Do you offer a faster shipping method (i.e. next day service)?

Answer: Yes but please write a note in the message box when checking out or email us at [email protected]

Question: Do you ship internationally and how much is the shipping cost?

 Answer: Yes. Int'l shipping cost can be calculated in your shopping cart after you placed your item/s in the cart.

Question: Do you offer multiple quantity discounts?

 Answer: Sorry we do not since we strive to offer the lowest prices for all our customers.

Question: What credit cards do you accept?

 Answer: We accept most major credit cards thru PayPal or Google Checkout.

Question: Are your leather journals and linen notebooks 100% handmade?

Answer: Yes and will always be that way.

Question: Do you have a telephone #?

Answer: Sorry but due to the high volume of calls we would get, we found email is the fastest and most efficient. We usually respond within 24 hours. If you still need to talk to us, please email us with your callback telephone #, and we will call you within 24 hours. Please email Customer Service with any questions and/or concerns at [email protected].

Question: Do you Twitter or have a Facebook page?

Answer: Yes. Please follow us on Twitter: PelleJournals and Facebook: [email protected]

Question: Do you offer refunds or exchanges?

Answer: Yes within 30 days of purchase less shipping cost if applicable. For returns or exchanges, please contact us at [email protected] before returning your item/s.

Question: Where do I return my item/s for an exchange or refund?

Answer: Please email customer service before you return your product/s back at [email protected]

Pelle USA

(attn: Returns)

P.O. Box 51055

Pasadena, CA  91115

Question: How do I care for my leather journal?

Answer: We recommend any type of good leather cleaner/conditioner. In time, your Pelle leather journal will have its own uniqueness and distress look.

Question: Do you offer any guarantee on your leather journals?

 Answer: Yes within 30 days of your purchase. If your product/s are defective, we will exchange or refund your purchase less shipping cost if applicable. Please return all defective product/s including its pertaining packaging in its original condition. Please email customer service at [email protected] before returning any product/s back.

Pelle USA

(attn: Returns) 

P.O. Box 51055

Pasadena, CA  91115

Question: Do you welcome dealers?

Answer: Yes. Please email us at [email protected] for more information.